Reposting here because r/coinbase just auto removes my post every time.

Hello,

I recently was a victim of a sim swap. Using SMS verification, the person got access into my email, crpyto.com account and bank account.

The person in question converted my current coins to BTC and then purchased about $10,000 USD of BTC through my stored debit card on the account. Both were then transferred to 2 different coin base wallets and then appear to have been a transferred several more times.

I have been a big battle with my bank and crypto.com and neither has been very helpful in the matter.

My bank is insisting that all the charges are showing as verified on their end, due to them "confirming" the purchases through a phone call and sms. They are refusing to re-open the case. Crypto.com is saying that the money was lost due to my poor security, they are also refusing to look into it.

So I've been trying to do some research on the matter. I've already filed a police report and attempted to contact the FBI. I looked at the transactions on https://oxt.me/ and the BTC was transferred to 2 different coin base accounts.

I believe a coin base accounts are attached to a name and I D. I have the addresses of the coin base wallets that it were transferred to. What are the odds that I could find this persons name using this information? How easy is it for someone to fake an identity in this case?

I have reached out to coin base support on the matter and FBI. But I'm not sure how likely it is that these are simply fake accounts and a dead end.

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To clarify some things:

Before hand I never realized how unsecure SMS really is. I had never even heard of sim swapping before this.

I was not a regular crypto trader. I simply had the app on my phone and had made roughly 120$ worth of purchases, most of that from 2019. It was an app that I hardly used or even checked on. I would have had more security features if i had a large sum of money in there.

I understand I did not have the best security, but I never would have thought that simply having a crypto.com account could led me to this nightmare. I also thought in these sort of events i would be protected by my bank, but they are being very unempathetic.

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Update: FBI agent actually called me a few hours after posting this. Spoke with them and gave them a run down on the situation. They said they are going to try to investigate that the matter. Also looking at legal action at the moment. Thanks for anyone who helped.

Learning moments: As others have said

– Always use an authenticator for 2FA. NOT SMS

– Avoid using the same password for important applications

– Contact your cellphone provider and try to enable additional security features to fight against sim swaps.

– Try to use separate emails for important applications

– Use a credit card vs debit card.

– Do not store large amounts of money in your checking account.

– If your phone has an error message about sim cards. Such as "sim not provisioned". Contact your cellphone provider immediately and try to secure any important accounts. Freeze your important accounts that contain money (bank, crypto, credit etc…)

Take this as a precautionary tale. Hope none of you end up in my shoes.

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